Review, comment and direct-message replies, Google posts, local SEO, a prize wheel for more reviews: all drafted by AI, approved by you in one click. While you serve your customers, your Google profile pulls the next ones in.
Korean restaurant · Ricedog & Bún · Marseille Joliette
Open · Closes 10 PM
« The ricedogs are amazing! Fast service, young and welcoming vibe. »
Sophie, thank you for the kind words! Our homemade ricedogs are a team pride. Looking forward to seeing you again 🙏
New: connected to Instagram and Facebook
Google reviews, comments under your posts, Messenger and Instagram direct messages: every reply is drafted in your business's voice. Nothing goes out without you, except what you chose to automate.
The ricedogs are incredible! Fast service, friendly vibe.
AI-suggested reply
Sophie, thank you for the kind words! Our homemade ricedogs are the team's pride. See you again soon.
Do you take reservations for 8 people?
AI-suggested reply
Gladly, Marie! Send us a direct message with the date and time and we'll confirm quickly.
Are you open tonight?
Yes, until 9 pm tonight. See you soon!
⚡ Answered on its own in 12 s: hours are in your knowledge base
We'd be 14 on Saturday, is that possible?
Thanks for your message, we got it. We'll get back to you very soon.
For any business with a Google listing and customers who write:
They use Ottonomo every day
AI analysis
Every month, a summary of what your customers really say: what they love, what frustrates them, what's changing. You decide on facts, without rereading a single message.
A macro report for leadership
For a chain or a franchise: the group summary on one page, then the detail location by location. You see which one is slipping before the rating drops.
Ranked themes, not impressions
Welcome, waiting, cleanliness, prices, dishes: AI counts the mentions and the tone of each. What comes up most rises to the top.
Trends before problems
Last 30 days against the previous 60: a rising negative theme is flagged right away, with the number of mentions.
Summary, last 90 days
Group · 6 locations · 412 reviews
Food quality and the welcome remain the group's drivers (cited in 71% of positive reviews). One watch point: Saturday evening waits in Brossard, rising for six weeks, now appear in one negative review out of three. The new kids' menu is well received everywhere it is offered.
What customers love most
What frustrates them
By location
On your social channels
Under a dish photo, a sold-out class or a fresh haircut: AI reads the comment, suggests the right reply, you approve. And when the answer depends on a fact it doesn't know, it asks you instead of making it up.
bistro.laurier New fall menu, starting tonight.
AI-suggested reply
Thanks Sarah! Yes, we deliver to the Plateau via Uber Eats and DoorDash, every evening until 9:30 pm.
studio.pulse Tuesday 6 pm cardio dance: we pushed the walls out.
AI-suggested reply
We noticed too, Max! A second 7:15 pm class opens next week, we'll let you know the moment it's live.
salon.lumi Friday blowout, ready for the weekend.
AI-suggested reply
Thanks Julie! The price depends on length and technique: send us a direct message and we'll give you a quick quote.
These numbers don't lie. They're the gaps between a business that fills its room and one that closes.
Grow sales: more reviews, better local SEO
The Ottonomo gift wheel captures reviews from your happy customers after their visit (+34% in 3 months across pilot businesses). More reviews = higher rank on Google Maps when customers search « near me ». The AI also optimizes your replies for local SEO (keywords, freshness).
Ottonomo pilots · Sterling Sky 2025 Ranking Study
Save time: no more Sunday-night reply marathons
No more marathon session writing « thanks for your feedback » 8 times. The AI drafts in your business's tone, you approve in one click from your phone. 2 hours freed up every week for what actually matters.
Ottonomo customer measurements
Cut the mental load: no review left hanging
A 1★ review sitting 3 days unanswered = lost customer AND future customers who see the silence. With Ottonomo, the reply is ready 5 min after the review. No more morning stress opening Google to check who complained.
ReviewTrackers Online Reviews Survey 2018
No sales demo. Just the tool, in your browser, right now. Click and try.
Personalized to the tone of the review and the business industry.
Catastrophic service, 1h wait for a cold dish. Never again.
Food was good but service was a bit slow. Nice for the price.
Exceptional pho, warm welcome! We'll be back Saturday.
5 minutes of setup. Then you forget.
One click, secure OAuth. No password sharing. Your credentials stay with Google.
AI analyzes your past replies, business type, and Google Insights keywords to dial in its tone.
For every review, AI drafts and you approve. Posted instantly to Google. You can also receive everything by email.
One tool to drive your entire local Google presence.
AI weaves the actual keywords your customers search (Google Insights) into your replies and posts. Your business climbs naturally in Google Maps results.
AI drafts a reply matched to the tone of each review. 6 configurable tone styles (chic, family, casual…). One-click approval.
Promos, events, news: AI drafts Google Business posts ready to publish in 30 seconds. With photo, CTA, SEO keywords.
AI drafts a reply to every comment under your posts, you approve. For direct messages, it answers on its own when the answer is in your knowledge base (hours, address, booking…) and hands you the rest with a draft, acknowledgement already sent. Your Instagram posts are also recycled into Google posts.
QR code at the counter → customers leave a Google review → win a prize. Auto-detect of the published review. +34% reviews on average after 3 months.
Automatic monthly summaries. Trends per month, drop-rating alerts, top positive/negative themes. You know what people love and what frustrates them.
Prefer to manage from your inbox? Turn on the option: every review hits your email with Approve / Edit / Reject buttons. Perfect for franchisees.
Ottonomo only makes sense if you have a business with a Google Business profile: a physical location, customer reviews, an address listed on Google Maps.
If you run an e-commerce, a marketplace, or an agency, move along, Ottonomo isn't for you.
« We used to reply to reviews late on Sunday evenings. Now it's done before service ends. And the quality beats what I'd write myself. »
« Before Ottonomo I'd reply when I had a free minute, often never. Now my 7 shops get a pro reply on every review and I barely touch anything. »
« The gift wheel is a game-changer. We went from 4 reviews/month to 17/month. And our rating climbed to 4.8. »
One price per location. Everything included.
More than 15 locations? info@ottonomo.io
ChatGPT doesn't read your Google reviews. You'd copy them one by one, write a prompt, paste the response back, and so on. Ottonomo automates everything + uses the actual Google Insights keywords from your profile to boost local SEO. And your full reply history is analyzed to give you strategic insights.
Every reply is approved by you before publishing. You can edit or reject. Optional: auto-publish 5-star reviews only, if you want to move faster.
Yes. One dashboard for all your shops. Each franchisee can receive their location's reviews by email. The owner sees everything and can step in.
If you don't enter a card before trial ends, your account pauses, your data stays for 30 days. Reactivate any time. No surprise billing.
Google refresh tokens are encrypted (Fernet, AES-128) before storage. HTTPS everywhere. Hosted in Canada (Supabase / AWS ca-central-1). Internal security audit: Fernet encryption, CSRF, Stripe idempotency, Postgres RLS.
Click « Cancel » in Settings. Your subscription ends at the end of the current period. You keep data access for 30 days in case you come back. No questions, no sales call.
30 days free, no credit card. Monthly, no commitment.
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